Marketing & Growth· Electronics & Gaming Megastore (18 Locations)
Autonomous In-Store Interactive Kiosk Re-engagement & Mobile Coupon Agent
How a Electronics & Gaming Megastore (18 Locations) leveraged ReplaceAI autonomous agents to eliminate manual friction, achieving 22% and +$45,000/mo.
22%
Kiosk Abandonment Recovery
+$45,000/mo
In-Store Upsell Revenue
4.7/5
Customer Satisfaction
The Manual Challenge & Bottlenecks
Shoppers configuring custom gaming PCs at in-store touchscreen kiosks often walked away without purchasing.
The ReplaceAI Autonomous Architecture
Shoppers tap their phone to take their custom PC configuration with them; agent sends limited-time in-store coupon via SMS.
Deployed Agentic Infrastructure:
Multi-Agent Event Ingestion via Shopify POSAutonomous Logic & Verification Gate via Twilio SMSState Synchronization & Ledger Storage via BrazeContinuous 24/7 Health Monitoring & SLA Guarantee
Manual Clerical Slog
Shoppers abandoning complex kiosk builds without capturing contact data
Autonomous AI Execution
Seamless mobile handoff allowing customers to complete the purchase from their phone
Measured Business Impact
- Achieved 22% improvement in core operational responsiveness.
- Eliminated clerical friction, yielding +$45,000/mo.
- Delivered 4.7/5 sustained bottom-line business value.
“Deploying ReplaceAI's autonomous pipeline transformed our operations. We eliminated clerical bottlenecks without adding headcount, and the 22% impact speaks for itself.”
Kevin O'Connor
Head of In-Store Digital Experience
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