Customer Support· Digital Neobank (250,000 Cardholders)
Autonomous Stolen Card Freeze & Suspicious Transaction Dispute Agent
How a Digital Neobank (250,000 Cardholders) leveraged ReplaceAI autonomous agents to eliminate manual friction, achieving 8s vs 12 mins and -33%.
8s vs 12 mins
Card Freeze Speed
-33%
Fraud Losses
100% Pass
Compliance Audit
The Manual Challenge & Bottlenecks
Panicked customers reporting compromised credit cards were placed on hold during peak fraud attack periods.
The ReplaceAI Autonomous Architecture
Agent conducts instant voice biometric verification, freezes account, and provisions virtual replacement card to Apple Pay.
Deployed Agentic Infrastructure:
Multi-Agent Event Ingestion via Marqeta CoreAutonomous Logic & Verification Gate via Jira Service ManagementState Synchronization & Ledger Storage via Twilio VoiceContinuous 24/7 Health Monitoring & SLA Guarantee
Manual Clerical Slog
15-minute panic hold time on the fraud helpline
Autonomous AI Execution
Instant automated card lockout and immediate virtual card re-issuance
Measured Business Impact
- Achieved 8s vs 12 mins improvement in core operational responsiveness.
- Eliminated clerical friction, yielding -33%.
- Delivered 100% Pass sustained bottom-line business value.
“Deploying ReplaceAI's autonomous pipeline transformed our operations. We eliminated clerical bottlenecks without adding headcount, and the 8s vs 12 mins impact speaks for itself.”
Kamil Vasseur
Head of Fraud & Financial Crime
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