Customer Support· HVAC Equipment Distributor (1,200 Contractor Accounts)
Autonomous Industrial Equipment Warranty Validation & RMA Issuance
How a HVAC Equipment Distributor (1,200 Contractor Accounts) leveraged ReplaceAI autonomous agents to eliminate manual friction, achieving 3 mins vs 48 hrs and -60%.
3 mins vs 48 hrs
RMA Issuance Time
-60%
Counter Queue Time
0%
Fraudulent Claims
The Manual Challenge & Bottlenecks
Contractors stood at wholesale counters waiting for staff to verify serial numbers against manufacturer registries.
The ReplaceAI Autonomous Architecture
Agent reads uploaded serial barcode photos, verifies active warranty coverage, and generates printable return slips.
Deployed Agentic Infrastructure:
Multi-Agent Event Ingestion via Epicor Prophet 21Autonomous Logic & Verification Gate via ZendeskState Synchronization & Ledger Storage via Twilio MMSContinuous 24/7 Health Monitoring & SLA Guarantee
Manual Clerical Slog
Manual warranty registry phone calls with factory reps
Autonomous AI Execution
Instant QR return code issued directly to technician phone
Measured Business Impact
- Achieved 3 mins vs 48 hrs improvement in core operational responsiveness.
- Eliminated clerical friction, yielding -60%.
- Delivered 0% sustained bottom-line business value.
“Deploying ReplaceAI's autonomous pipeline transformed our operations. We eliminated clerical bottlenecks without adding headcount, and the 3 mins vs 48 hrs impact speaks for itself.”
Greg Henderson
Operations VP
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