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Finance & Invoicing· DTC Consumer Tech Retailer ($25M Annual GMV)

Autonomous Chargeback Evidence Compiler & Friendly Fraud Fighter

How a DTC Consumer Tech Retailer ($25M Annual GMV) leveraged ReplaceAI autonomous agents to eliminate manual friction, achieving 68% vs 18% and $19,500/mo.

68% vs 18%
Chargeback Win Rate
$19,500/mo
Recovered Revenue
-35 hrs/wk
Risk Desk Hours
The Manual Challenge & Bottlenecks

Customers falsely claimed credit card fraud ('friendly fraud') after receiving expensive noise-canceling headphones.

The ReplaceAI Autonomous Architecture

Agent aggregates tracking delivery signatures, IP login logs, and customer chat histories into formal dispute packages.

Deployed Agentic Infrastructure:

Multi-Agent Event Ingestion via Stripe RadarAutonomous Logic & Verification Gate via ShopifyState Synchronization & Ledger Storage via SignifydContinuous 24/7 Health Monitoring & SLA Guarantee
Manual Clerical Slog

Losing 80% of customer chargebacks due to tedious paperwork requirements

Autonomous AI Execution

Autonomous submission of comprehensive evidentiary defense dossiers

Measured Business Impact
  • Achieved 68% vs 18% improvement in core operational responsiveness.
  • Eliminated clerical friction, yielding $19,500/mo.
  • Delivered -35 hrs/wk sustained bottom-line business value.
“Deploying ReplaceAI's autonomous pipeline transformed our operations. We eliminated clerical bottlenecks without adding headcount, and the 68% vs 18% impact speaks for itself.”
Jessica Wong
Risk & Fraud Prevention Director

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